Your Privacy Is Our Responsibility

1 General Overview

ke33 is a safe and reliable online gaming platform for players in Bangladesh. We believe you should have complete control over your personal information. This policy explains what information ke33 collects, why it is collected, and how that information is used.

When you use the ke33 platform, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this policy, please contact us or stop using the platform.

2 Information We Collect

ke33 only collects information that is necessary to provide you with a safe, personalized, and improved gaming experience. The categories of information collected are described below:

2.1 Identity Information

During account creation and management, we may collect the following information:

• Full name
• Date of birth (for age verification — for users aged 21+ only)
• Email address
• Mobile number
• Password (stored in encrypted form)

2.2 Financial Information

Payment information required for deposits or withdrawals via bKash, Nagad, Rocket, or bank transfer is collected for transaction processing. We do not store full card numbers or mobile banking PINs.

2.3 Technical Information

The following information may be collected automatically while you use the platform:

• IP address
• Browser and operating system type
• Device identification information
• Login time and date
• Pages and features used
• Cookie and session data

2.4 Gaming Activity Information

Your gaming habits, betting history, win/loss records, and information about promotional offer uptake are recorded in our system. This information is used to enforce responsible gaming policies and ensure security.

3 Purpose of Using Information

ke33 uses the information collected for the following purposes:

• Account creation, verification, and management
• Processing deposits and withdrawals
• Providing bonuses, cashback, and promotional offers
• Detecting and preventing fraudulent activity
• Providing customer support (via live chat and email)
• Ensuring responsible gaming — particularly preventing access by those under 21 years of age
• Improving platform functionality and security
• Fulfilling legal and regulatory obligations

4 Information Sharing and Disclosure

ke33 does not generally share your personal information with third parties. However, information may be disclosed on a limited basis in the circumstances listed below:

4.1 Service Provider Partners

Only the necessary amount of information is shared with partners engaged in payment processing (bKash, Nagad, Rocket, and bank transfer), technical infrastructure management, or fraud detection services. These partners are contractually bound to comply with ke33's privacy standards.

4.2 Legal Obligations

ke33 may be required to disclose information to authorities pursuant to a court order, government directive, or applicable law.

4.3 Fraud Prevention

If money laundering, fraud, or other financial crimes are identified, information may be shared with relevant investigative agencies.

5 Cookie Policy

The ke33 platform uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and core platform operations. Disabling them will prevent the platform from functioning properly.

5.2 Functionality Cookies

These cookies are used to remember your preferred language, payment method, and other settings. They remove the need to re-enter your settings each time you visit.

5.3 Analytics Cookies

These cookies work to collect anonymous analytics data to understand which parts of the platform are used most and where there is room for improvement.

You can manage or delete cookies at any time from your browser settings. However, disabling certain cookies may limit the functionality of the platform.

6 Data Security Measures

ke33 has implemented industry-standard technical and administrative measures to ensure the security of your information.

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Sockets Layer) technology, which prevents third-party interception.
• Password Protection: User passwords are stored using a strong hashing algorithm — never in plain readable form.
• Access Control: Only authorized personnel can access the necessary information.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Fair Play Assurance: Independent verification processes are applied to ensure the fairness and transparency of gaming activity.

7 Data Retention Period

ke33 retains your personal information for as long as it is considered necessary. The following factors determine the retention period:

• All necessary information is retained while your account is active.
• Even after account closure, certain information required for legal and financial records may be retained for a specified period.
• Transaction records are retained to fulfill financial and regulatory obligations.
• Technical logs are generally deleted automatically after a set period.

8 Your Rights

As a ke33 user, you have the following rights regarding your own information:

8.1 Right to Access Information

You may request from us at any time what information we hold about you.

8.2 Right to Correct Information

If there is any error in your information, contact our support team to have it corrected.

8.3 Right to Delete Information

In certain circumstances you may request deletion of your personal information, however some information may need to be retained due to legal obligations.

8.4 Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications from ke33, you can opt out through your account settings or via the support team.

To exercise any of the above rights, contact our support team. Requests are generally processed within a reasonable time after receipt.

9 Protection of Minors' Privacy

ke33 is for users aged 21 and above only. We do not knowingly collect or process any information from minors. If we find evidence that a minor has created an account, that account and all associated information will be deleted immediately.

If you become aware that a minor is using a ke33 account, please contact us immediately.

10 International Data Transfers

In some cases, your information may be transferred to servers or service providers located outside Bangladesh. In such cases, ke33 ensures that appropriate data protection measures are maintained and that the relevant parties follow our privacy standards.

11 Third-Party Websites

ke33 is not responsible for the privacy practices of other websites that may be linked from the ke33 platform. It is recommended that you read the privacy policy of any external site before visiting it.

12 Policy Changes

ke33 reserves the right to update this Privacy Policy as needed. In the case of any significant changes:

• The date of the latest update will be noted at the top of the policy.
• Registered users will be sent a notification by email.
• You will be informed of the changes when accessing the platform.

If you continue to use the platform after any changes, you will be considered to have consented to the terms of the updated policy.